GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

We are looking for an Owner Experience Agent -Portuguese Speaker to join our team and provide exceptional support to our hosts. In this role, you will be responsible for providing professional and timely support via email and phone.

This is an onsite position in our office in Porto.

Responsibilities:

• Provide professional and timely owner support via email and phone.
• Respond to level 1 owner inquiries and troubleshoot issues as needed
• Serve as the first point of contact for owners regarding active booking issues and requests.
• Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department.
• Ensure quality and professional service at all times, maintaining a high level of owner satisfaction.
• Maintain a full understanding of GuestReady owner processes and tools, staying up to date on changes and updates to our systems.
• Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations.

What We’re Looking For:

• Excellent communication skills and ability to multitask.
• Languages: Portuguese / Spanish & English.
• Prior experience in customer service, hospitality, or related fields.
• Strong problem-solving skills and ability to think on your feet.
• Comfortable with technology.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a fast-paced environment and maintain a positive attitude under pressure.

Why You'll Love Working with Us:

• 🏡 Hybrid work flexibility.
• 🚀 Join a fast-growing company in the booming travel industry.
• 🌍 Work in a dynamic, multicultural team.
• 📚 Opportunities for learning and career development.
• 🏥 Comprehensive health insurance.
• 🧘 Focus on wellbeing with supportive activities.
• 🐾 Pet-friendly office!

We’re excited to hear from you and discover how you can contribute to our journey!

Don’t worry if you don’t tick every box—if you’re a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.

Diversity and Inclusion
At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture