GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

We’re looking for an Owner Success & Customer Support Intern to join our Porto and Lisbon team. 

Are you looking to kickstart your career in customer support and gain hands-on experience in a dynamic, fast-paced environment? We offer a trainee opportunity to help you develop valuable skills in owner success and customer support. This role is perfect for driven and motivated individuals eager to learn and contribute meaningfully to our team.

Key Responsibilities

1. Gather and organize information from property owners to streamline communication.
2. Validate and organize data for accuracy and consistency.
3. Filter tickets and issues, ensuring they are routed to the correct channels.
4. Support the team with daily tasks and initiatives to enhance owner satisfaction.

Skills You’ll Develop

• Communication and customer engagement skills.
• Problem-solving and data organization.
• Use of digital tools like Microsoft Office, Google Workspace, and Canvas.
• Multitasking and prioritization in a hybrid work setting.

What We’re Looking For

Soft Skills:

• Driven and results-oriented mindset.
• Positive energy with excellent communication skills.
• Empathy and the ability to connect with people.
• High motivation to learn and grow professionally.

Technical Skills:

• Proficiency in Microsoft Office, Google Workspace, and Canvas tools.
• Fluency in Portuguese and English is essential.

What’s in It for You?

• Hands-on experience in a dynamic and supportive team.
• Training and mentorship to develop your customer support and data management skills.
• Exposure to a hybrid work model, combining flexibility and collaboration.

Ready to join us and begin your Owner Success & Customer Support journey?

Apply now to kickstart your learning experience!

Note: This is an internship focused on providing valuable training and career development opportunities.

We’re excited to hear from you and discover how you can contribute to our journey!

Don’t worry if you don’t tick every box—if you’re a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.

Diversity and Inclusion
At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture