🏡 Join GuestReady as an Reservation/Telesales Agent!

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been redefining the industry with cutting-edge technology and top-notch service. Now, we’re on the lookout for a Reservation/Telesales Agent to join our Dubai office.

📌 Role Overview

As an Reservation/Telesales Agent, You will actively manage direct reservations with the help of the team on the ground for viewings. You will optimize external reservations through different channels. You will maximize booking revenue through price adjustments based on market research for the properties assigned.

🎯 Key Responsibilities & Tasks

✅ Convert calls and messages from Property Finder or other classified platforms

✅ Optimize listings on classified platforms, ensuring daily updates of pricing and content

✅ Follow up with in-stay guests for extension,  payments and deposits

✅ Good knowledge of apartments in Dubai and understanding of short-term rentals

✅ Represent and talk about GuestReady effectively

✅ Cool-tempered and capable of handling rejection

✅ Outstanding negotiation skills to resolve issues and address complaints

🛠 What You Need to Succeed

🔹 Fluent in English (Arabic is a plus)

🔹 Proactive, outgoing and self-driven

🔹 Computer literate and tech-savvy. Good computer skills for sending contracts, managing an excel or google sheet

🔹 Multitasker, able to work under pressure and stay calm

🔹 Team player; able to work in an environment with high inter-dependencies between teams

🔹 Confident and personable, with a passion for creating a great customer experience

🔹 Strong communication skills.

🔹 Booking.com, Airbnb and Holiday Home knowledge

🔹 Knowledge of Propertyfinder, Bayut and Dubizzle will be an advantage

🔹 Flexibility in working hours, including occasional evenings, weekends, and holidays, as required.

🎁 Perks & Benefits

🏡 Hybrid work flexibility (balance work & life!).
🚀 Be part of a fast-growing company in the travel industry.
🌍 Join a multicultural, dynamic team.
📚 Career growth & learning opportunities.
🏥 Comprehensive health insurance.
🧘 Well-being activities & support.

📈 What’s in It for You?

🔹 Gain hands-on experience in a global hospitality company.
🔹 Enhance your career growth with structured training and mentorship.
🔹 Develop key customer service and communication skills.
🔹 Work in a supportive, innovative environment where your ideas matter.

🙌 Join Us on This Exciting Journey!

Even if you don’t tick every box, we encourage you to apply! If you’re 70% the right fit, we’d love to hear from you—skills can be learned, and we’re all about growth.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together! 🚀