🚀 We’re Hiring: Guest Support Agent (Spanish & French) – Remote in Spain! 🚀

GuestReady is a leading short-term rental and hospitality services management company operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been revolutionizing the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

📌 Role Overview

As a Guest Support Agent, you’ll be the first point of contact for our guests, ensuring an outstanding experience from check-in to check-out. You’ll provide professional, timely, and friendly support via phone, email, and chat, resolving issues and ensuring guests enjoy a seamless stay.

🎯 Key Responsibilities & Tasks

✅ Handle guest inquiries and support requests professionally and efficiently.
Example: Assist guests with check-in instructions, WiFi issues, or early check-out requests.

✅ Resolve booking-related issues in a timely manner.
Example: Help guests with changes to their reservations, cancellations, or payment concerns.

✅ Troubleshoot problems and escalate when necessary.
Example: Coordinate with local teams to address maintenance issues or emergency situations.

✅ Ensure a high level of guest satisfaction through personalized service.
Example: Provide tailored recommendations to enhance the guest experience in their destination.

✅ Stay up to date with GuestReady’s systems and processes.
Example: Use our internal booking platform to track and manage guest inquiries efficiently.

🛠 What You Need to Succeed

🔹 Fluency in Spanish and French (written & spoken).
🔹 Fluency in English

🔹Previous experience in customer service, hospitality, or similar roles.
🔹 Strong communication skills and ability to multitask.
🔹 Tech-savvy and comfortable with digital tools.
🔹 Problem-solving mindset and ability to work under pressure.
🔹 Availability for flexible shifts, including evenings, weekends, and holidays.
🔹 A positive attitude in a fast-paced, remote environment.

🎁 Perks & Benefits

🏡 100% Remote: Work from anywhere in Spain.
🚀 Be part of a fast-growing company in the travel industry.
🌍 Join a multicultural, dynamic team.
📚 Career growth & learning opportunities.
🏥 Comprehensive health insurance.
🧘 Well-being activities & support.
🎟️ Discounts on GuestReady properties.

📈 Why Join Us?

🔹 Be part of a global hospitality company changing the short-term rental market.
🔹 Work in an innovative, supportive, and people-first environment.
🔹 Develop key customer service and problem-solving skills.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together! 🚀