🏡 Join GuestReady as an Operations Excellence Team Leader!

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been redefining the industry with cutting-edge technology and top-notch service. Now, we’re on the lookout for an Operations Excellence Team Lead to join our Dubai office.

📌 Role Overview

You will be responsible for leading a dynamic team focused on delivering exceptional guest experiences and maintaining the highest operational standards across our vacation rental properties. In this role, you’ll drive continuous improvement, ensure service excellence, and support business growth through effective leadership, streamlined processes, and a commitment to operational excellence. If you’re a hands-on, results-driven professional with a passion for hospitality and team development, we’d love to meet you.

🎯 Key Responsibilities & Tasks

Team Leadership

• Lead a dynamic team for guest relations, property upkeep, property inspections (Spot Checks, Quality Checks, Onboarding and Offboarding), maintenance, and overall guest satisfaction.

• Foster a positive and collaborative work environment through effective leadership.

• Recruit, train, and oversee a high-performing team, promoting a culture of hospitality and excellence.

Operational Management

• Develop, implement and improve quality inspection processes, ensuring high standards across all properties.

• Supervise field operations, quality and maintenance teams for timely issue resolution and adherence to company SOP’s and standards.

• Oversee 3rd party providers, ensuring contractual compliance and maintaining high-quality service delivery.

• Work closely with the Guest Excellence team to streamline operational processes and step in to support leadership responsibilities when the team lead is unavailable.

• Collaborate with cross-functional departments to uphold the consistent application and adherence to SOPs and operational standards.

• Coach and develop team members to support continuous improvement and ongoing learning.

Strategic Planning

• Continuously assess and enhance processes to exceed customer expectations.

• Propose and implement strategies for team profitability and explore revenue growth opportunities.

• Implement cost control measures for optimised operational expenses without compromising service quality.

• Develop and uphold quality standards for all aspects of vacation home management.

Business Tools Proficiency

• Utilise task management, team communication, Microsoft Office, Google Suite, and relevant software.

• Demonstrate proficiency in presentation, business analytics, and insights.

🛠 What You Need to Succeed

🔹 Experience as a senior team member or managing a team, preferably in Facilities Management, Customer Service, or Hospitality.
🔹 Excellent communication, leadership, and problem-solving skills.
🔹 Immediate availability is a plus.
🔹 Valid UAE Driver's License required.

🎁 Perks & Benefits

🏡 Hybrid work flexibility (balance work & life!).
🚀 Be part of a fast-growing company in the travel industry.
🌍 Join a multicultural, dynamic team.
📚 Career growth & learning opportunities.
🏥 Comprehensive health insurance.
🧘 Well-being activities & support.

🙌 Join Us on This Exciting Journey!

Even if you don’t tick every box, we encourage you to apply! If you’re 70% the right fit, we’d love to hear from you—skills can be learned, and we’re all about growth.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together! 🚀