🏡 Join GuestReady as a Guest Experience Specialist!

GuestReady is a global game-changer in short-term rental and hospitality management, operating across the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been redefining the industry with cutting-edge technology and world-class service.

We’re now looking for a committed and proactive Guest Experience Specialist to join our international team and help us deliver exceptional service to our guests and property owners.

📌 Role Overview
As a Level 2 Guest Experience Specialist, you’ll work closely with Level 1 agents and other Level 2s to ensure every customer interaction meets our quality standards and service level agreements. You’ll act as a key escalation point, provide coaching and guidance, and help maintain a positive, high-performing team environment—especially during busy or challenging moments.

🎯 Key Responsibilities & Tasks
✅ Guide and support junior team members to ensure they follow procedures and deliver excellent service.
✅ Provide feedback and assistance when the team has questions or makes mistakes.
✅ Take ownership of complex cases that require advanced problem-solving or decision-making.
✅ Demonstrate professionalism, quality, and reliability in your own work to inspire others.
✅ Be proactive and accountable for your shift and team performance.
✅ Communicate with guests via our internal mailbox with professionalism, empathy, and efficiency.
✅ Help identify process improvements to make the guest experience smoother and more consistent.

🛠 What You Need to Succeed
🔹 Previous experience in customer service or operations within the hospitality industry (mandatory).
🔹 Experience in a supervisory, mentoring, or team lead role (highly preferred).
🔹 Strong understanding of customer service best practices and escalation handling.
🔹 Excellent communication, problem-solving, and interpersonal skills.
🔹 Ability to stay calm and make sound decisions under pressure.
🔹 A strong sense of accountability, teamwork, and service quality.
🔹 Flexibility to work rotating shifts, including evenings and weekends.
🔹 Hybrid work model – 2 days per week in the office.

💡 Preferred Skills
✨ Familiarity with hospitality CRMs and ticketing systems.
✨ Experience supporting or managing remote teams.
✨ Fluency in English; other languages are a plus.

🎁 Perks & Benefits
🏡 Hybrid work flexibility – find your balance.
🚀 Join a fast-growing global company in the travel tech space.
🌍 Work in a multicultural, collaborative team.
📚 Continuous learning and growth opportunities.
🏥 Comprehensive health coverage.
🧘‍♀️ Well-being initiatives and a positive team culture.
🐾 Pet-friendly offices – because furry friends make work better!

🙌 Join Us on This Exciting Journey!
Even if you don’t meet every single requirement, we encourage you to apply! If you’re around 70% the right fit, we’d love to hear from you — we value growth, curiosity, and passion.

GuestReady is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Let’s build something amazing together! 🚀