🏡 Join GuestReady as a Guest Experience Specialist (Portuguese & English Speaker – Brazil based)!

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been redefining the industry with cutting-edge technology and exceptional service.

We’re now looking for a Brazil-based Guest Experience Specialist to join our Global Guest Experience Team, supporting guests around the world and ensuring they enjoy a seamless stay — even while the rest of Europe sleeps! 🌙

📌 Role Overview

As part of our Night Operations Team, you’ll be working during European night hours, ensuring our guests continue to receive top-quality support 24/7.

If you’re passionate about hospitality, love solving problems, and have a knack for clear, friendly communication, this role is for you. You’ll manage guest inquiries, resolve issues efficiently, and keep operations running smoothly overnight — playing a key role in maintaining GuestReady’s excellent service standards.

We’re looking for someone who’s independent, proactive, and resourceful, with a strong sense of responsibility and good judgment in decision-making.

🎯 Key Responsibilities

✅ Provide fast, professional, and friendly support to guests via email, chat, and phone.
➡ Example: Assist with check-in instructions, property details, or last-minute requests.

✅ Troubleshoot and resolve booking-related issues.
➡ Example: Manage date changes, payment errors, or double bookings with care and efficiency.

✅ Act as the first point of contact for guests with active reservations.
➡ Example: Proactively reach out if any issues arise (maintenance, cleaning delays, etc.) to ensure a smooth stay.

✅ Take ownership of guest issues, solving them independently or escalating when needed.
➡ Example: Coordinate with local teams to resolve urgent problems like heating or Wi-Fi failures.

✅ Maintain high service quality and guest satisfaction levels.
➡ Example: Follow up to confirm each guest’s issue was fully resolved and their experience improved.

✅ Stay up to date with GuestReady’s tools, processes, and quality standards.
➡ Example: Master our internal Property Management System (RentalReady) to handle cases efficiently.

✅ Go the extra mile to delight our guests.
➡ Example: Offer local tips, arrange special requests, or suggest creative solutions to enhance their stay.

🛠 What You’ll Need to Succeed

• Excellent communication and multitasking skills.

• Fluency in Portuguese and English (French or Spanish is a plus!).

• Previous experience in customer service, hospitality, or similar roles.

• A proactive attitude and strong problem-solving mindset.

• Tech-savvy and comfortable with digital tools.

• Ability to work European night hours.

• Positive energy and resilience in a fast-paced environment.

🎁 Perks & Benefits

🏡 Work remotely from anywhere in Brazil!
🌍 Join a multicultural, dynamic, and fast-growing global team.
🚀 Be part of a leading company in the travel and hospitality industry.
📚 Continuous learning and career growth opportunities.
✨ A supportive, collaborative, and people-focused culture.

🙌 Join Us on This Exciting Journey!

Even if you don’t meet every single requirement, we’d still love to hear from you! If you’re about 70% a match, go ahead and apply — skills can be learned, and what truly matters is your attitude and motivation.

At GuestReady, we celebrate diversity and inclusion. We welcome applicants from all backgrounds and value the unique perspectives each person brings.

Let’s build something amazing together! 🚀