Onboarding & Owner Success Supervisor

📍 Barcelona, Spain

About GuestReady

GuestReady is a global short-term rental management and hospitality company operating across the UK, France, Portugal, Spain and the UAE.
We manage a $1B+ property portfolio and have delivered over 3.3M guest nights since 2016.

Our mission is to revolutionise short-term rentals through technology and outstanding hospitality, supporting property owners end-to-end while maximising their returns.

The Role

We’re looking for a hands-on Onboarding & Owner Success Supervisor to join our Barcelona team and support our growth across Spain.

You will be responsible for leading the Onboarding & Owner Success team, activating new properties, and ensuring an excellent experience for our owners from day one. This role combines people leadership, owner management and operational execution.

If you enjoy leading teams, working closely with clients, and keeping operations running smoothly in a fast-paced environment, this role is for you.

Key Responsibilities

• Lead and support the Onboarding & Owner Success team as a Team Lead / Supervisor

• Manage and oversee the end-to-end onboarding of new properties

• Ensure properties are correctly activated on rental platforms

• Receive new properties and conduct on-site onboarding checks in Barcelona and surrounding areas

• Coordinate with local suppliers (photographers, cleaning and maintenance teams)

• Oversee owner accounts, ensuring requests and issues are handled with urgency and care

• Act as a point of escalation for owner complaints or complex operational issues

• Handle owner communication via phone and email in a professional and empathetic way

• Monitor KPIs, workflows, client feedback and contribute to process improvements

• Work closely with internal teams to improve onboarding quality and owner satisfaction

What You Bring

• 3+ years of experience in Operations, Customer Support, Client Success or similar roles

• Experience in the hospitality, property or short-term rental market in Spain

• Previous experience leading or supervising a team (formal or informal)

• Strong organisational and prioritisation skills

• Customer-centric mindset with strong problem-solving abilities

• Excellent communication skills

• Comfortable working with international and partially remote teams

• Fluent in Spanish and English

Nice to Have

• Experience with Airbnb, Booking.com, Vrbo or PMS tools

• CRM or ticketing system experience

• Driving licence

What We Offer

• A role with real ownership and leadership impact

• Join a fast-growing international scale-up

• Collaborative, multicultural environment with flat hierarchies

• Room to grow, improve processes and shape the team

• Dynamic day-to-day work with varied responsibilities

📩 If you’re passionate about hospitality, owner experience and leading teams, we’d love to hear from you.