Join Our Team at GuestReady!

GuestReady is a leading short-term rental and hospitality management company, operating across the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, our mission has been to revolutionize the short-term rental industry through innovative technology and an unwavering commitment to exceptional hospitality.

We are currently looking for a Guest Support Representative (French & English Speaker) to join our growing hospitality team.

The ideal candidate is a strong communicator, fluent in French and English, with a passion for delivering outstanding customer service and ensuring a seamless guest experience from pre-booking to post-stay.

Key Responsibilities

• Provide professional and friendly support to guests via chat, phone, and email, ensuring inquiries are handled promptly and accurately.

• Act as the first point of contact for guests experiencing check-in, cleaning, maintenance, or check-out issues, taking full ownership and delivering fast, effective solutions.

• Perform basic troubleshooting for common requests (e.g., Wi-Fi resets or minor technical issues).

• Maintain a high level of quality and professionalism in all interactions, ensuring guests feel heard and valued.

• Proactively identify and resolve potential issues to guarantee guest satisfaction.

• Develop and maintain a strong understanding of GuestReady’s tools, systems, and processes.

• Accurately document all guest interactions in our internal systems.

• Take initiative in finding creative solutions that exceed guest expectations.

What We’re Looking For

• Fluency in French and English (written and spoken) is mandatory.

• Spanish is a strong plus.

• Previous experience in customer service, hospitality, or related fields.

• Strong problem-solving skills and ability to think on your feet.

• Comfortable using technology and learning new systems.

• Ability to multitask and prioritize effectively.

• Flexible availability, including evenings, weekends, and holidays when required.

• Ability to thrive in a fast-paced environment while maintaining a positive attitude.

Why You’ll Love Working with Us

🏡 Hybrid Work – 1–2 days per week from our Porto office.
🚀 Fast-Growing Industry – Be part of an exciting and expanding sector.
🌍 International Environment – Join a supportive, multicultural team.
🔄 Flat Hierarchy – Your ideas matter.
📚 Learning Budget – We invest in your professional development.
🏥 Health Insurance – Comprehensive coverage.
🧘 Wellbeing Initiatives – Activities that support your overall wellbeing.
📈 Career Growth – Real opportunities for progression.
🐾 Pet-Friendly Office – Bring your furry friend to work!

Even if you don’t meet 100% of the requirements, we encourage you to apply. If you feel you’re a 70% match, we’d still love to hear from you — many skills can be developed, and we grow together.

Diversity & Inclusion

At GuestReady, we celebrate diversity and are proud to be an equal opportunity employer. Our global team thrives on inclusion, mutual respect, and the value of different perspectives. We welcome applications from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture.